FAQ

Yes. All fragrances sold by PERFELO are 100% authentic and sourced through trusted suppliers.

No. PERFELO is an independent reseller and is not affiliated with or endorsed by the brands listed on our website unless explicitly stated otherwise.

Yes. We currently offer free shipping on qualifying orders of $95 or more.

Orders are typically processed within 1–2 business days. Estimated delivery times are 1–2 business days within Florida and 2–8 business days for out-of-state orders.

We currently ship within the United States, U.S. Territories, and APO/FPO/DPO addresses. At this time, we do not ship outside the U.S.

Orders shipped outside Florida are not charged sales tax. Orders shipped within Florida may be subject to applicable sales tax.

Eligible items may be returned within 14 days from the date of purchase. Items must be unused, in their original packaging, and in the same condition as received. Proof of purchase is required.

Opened or used products, gift cards, promotional items, final sale items, and testers are not eligible for return.

Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

Once your return is received and approved, your refund will be issued to the original payment method within 5–8 days.

Please contact us as soon as possible with your order number, a description of the issue, and photos if applicable. We will review the issue and help resolve it as quickly as possible.

Availability depends on the product. Some items may be offered in sample format, while others are sold as full-size bottles.

You can contact us at wilmer@perfelo.com or call us at (786) 945-4525.