Refund policy

At PERFELO., we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your purchase, our return policy is designed to be straightforward and fair.

1. Eligibility for Returns

  • Products must be returned within 14 days from the date of purchase.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase, such as a receipt or order confirmation, is required for all returns.

2. Non-Returnable Items

  • We do not accept returns on opened or used products for hygiene reasons.
  • Gift cards and promotional items are non-returnable and non-refundable.
  • Items marked as final sale cannot be returned or exchanged.

3. Return Process

  • To initiate a return, please contact our customer service team at wilmer@perfelo.com or via our website www.perfelo.com.
  • Provide your order number, description, photos of the item(s) you wish to return, and the reason for the return.
  • Once your return request is approved, you will receive instructions on how to send your item(s) back to us.

4. Shipping Costs

  • Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Processing Returns

  • Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5 - 8 days.
  • Please note that we do not accept tester returns (if purchased)

6. Exchanges

  • If you need to exchange an item for the same product, please contact our customer service team to arrange the exchange.
  • Exchanges are subject to product availability.

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please notify us immediately at wilmer@perfelo.com with details and photos of the damage or defect.
  • We will arrange for a replacement or refund at no additional cost to you.

8. International Returns

  • For international returns, the same policies apply, but please note that customs duties and taxes are non-refundable. You may also be responsible for any additional shipping charges.

9. Contact Us

For any questions or concerns regarding your return, please contact our customer service team at:

Email: wilmer@perfelo.com
Phone: (786) 945-4525
Address: 7520 NW 104th ave Ste A103, Doral, FL 33178
Website: www.perfelo.com

We appreciate your business and aim to provide a hassle-free return experience. Thank you for choosing PERFELO.